The way in which we collect your personal data and the use made of it are explained below.
- INFORMATION COLLECTED
The personal data we collect about clients is as follows:
• name, first name, address, telephone number, email address
This information is necessary to meet our contractual obligations and is used to fulfill the purposes linked to the services requested.
These processing operations are authorized by the regulations applicable to the protection of personal data, and in all cases are based on the legal basis of the contract binding the Client and the company Facilicoach, or that of legitimate interest.
- USE OF COLLECTED INFORMATION
We use information collected about you for the following purposes:
• to honor your order and provide the associated customer service
• to personalize the client experience and meet your individual needs
• to improve the customer service and the support needs
• to contact you by email or telephone
- ACCESS TO YOUR INFORMATION
We limit access to your personal information to those employees who have a need to use it.
In order to obtain and/or maintain accreditations from the International Coach Federation (FIC), the company Facilicoach may be required to transmit the names and contact details of the clients in the context of an audit by the ICF.
- WEB BROWSING DATA MANAGEMENT
The website Facilicoach.com does not use cookies.
- DATA STORAGE DURATION
Personal information is retained for the purposes listed in this Policy.
Unless otherwise indicated, information is kept for as long as the client maintains a contractual relationship with the company Facilicoach.
In the event of termination of the contract between you and the company Facilicoach, if there is no other reason to continue the processing personal data, the personal information will be maintained for the periods necessary to comply with the regulations and the rules of limitation in force, in particular contractual, accounting and tax matters or, where appropriate, with a view to processing any complaint or request relating to the services provided.
Customer database management Proceed and memorize the recipients of the contract Article L 110-4 of the Commercial Code 5 years after the termination of the business relationship Commercial and marketing files Management of prospect files Article 6.1.a of the GDPR 3 years after the last contract Order management: purchase orders and delivery Preparation, tracking, shipping of orders Article L110-4 of the Commercial Code 5 years after the date of issue Billing management Accounting documents and supporting documents Article L123-22 paragraph 2 of the Commercial Code 10 years Customer relations/ after-sales services Commercial relationship management Article L123-22 paragraph 2 of the Commercial Code - Article 6.1.b of the GDPR During the entire business relationship Electronic commercial prospecting Announcement of new products and/or services - promotional communication - Invitations to events (trade fairs, meetings, conferences, birthdays, etc.) - Distribution of satisfaction surveys and polls - Prospecting for new clients - Animation of a forum Article 6.1.a of the GDPR Prospects: 3 years from the last contact
Client: 3 years from the date of the last contract
- RIGHT OF ACCESS AND MODIFICATION
In accordance with the legislation as the data holder you have the right to :
• access your personal information
• oppose the use of your data for commercial prospecting purposes
• unsubscribe from our marketing operations or withdraw any consent you have given us
• require a copy of the personal information processed by us
• demand the correction of your personal information
• demand deletion of your personal information (or modification in such a way that you are no longer identifiable) or to limit the ways in which we can use your personal information or to object to the processing of this information.
• file a complaint with the data protection authority in your country
• make a claim to the CNIL (www.cnil.fr).
- CONTACT AND COMPLAINTS
All questions raised in this Policy and requests to exercise your rights must be submitted to the following address: contact@facilicoach.fr
Any request to exercise rights of access, rectification, deletion, or limitation of processing must be accompanied by a copy of the client’s identity document.
- STATUS OF THIS PRIVACY POLICY
This Privacy Policy was last updated on February 28th 2024.
We reserve the right to amend it at any time in order to provide up-to-date information on how we collect and process personal information.